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FAQs

Have a question on Accelerator? Find all your answers here

  • The Accelerator Programme is a hard bundle of a Current Account and a Credit Card. Customers can choose one of the three tiers available under the Accelerator Programme. Under Accelerator, customers are entitled to a Welcome Bonus, privileged account benefits, exciting loyalty benefits on credit card spends, as well as additional benefits every time on availing other eligible products from FGB.
  • Customers get a choice of three loyalty programs on the credit card – all benefits are given under this loyalty program. Accelerator offers the best value bundled proposition of Current account, Personal loan, Credit Card and other savings/investment products in the UAE market.
  • You can choose a Credit Card from our suite of Credit Cards under the Accelerator Programme, subject to eligibility. Please click here to know more
  • You can choose a Current Account from our suite of Current Accounts under the Accelerator Programme, subject to eligibility. Please click here to know more
  • There are three different tiers available under Accelerator – BOOSTER, BOOSTER PLUS and TURBO BOOSTER. All the benefits of the Accelerator Programme are based on these tiers.
  • Yes, you can change your Accelerator Tier at any time. Please call our call center at 600525500 and place your request.
  • Customers get a choice of three Loyalty Programs – First Cashback, First Miles and First Rewards
  • Customers can change the loyalty program from miles to rewards to cash back and vice versa any time. Change in the loyalty program will be instantly applied but existing balance on the loyalty program will not be transferred to the new loyalty scheme. Please visit our website for more details
  • The Accelerator Programme is available on conventional products only at this point of time.
  • Please call our call center at 600525500 and place your request
  • Accelerator customers would be eligible for extra benefits such as a Welcome Bonus, privileged account benefits, higher loyalty benefits on credit card spends, and additional benefits on availing other eligible products from FGB. Customers who hold individual products with FGB and are not subscribed to the Accelerator Programme would not be eligible for these benefits.
  • The Welcome Bonus is based on the Accelerator tier the loyalty program chosen by the customer. Please click here for more details
  • The customer should meet the following conditions in order to get the Welcome Bonus:
    • Credit turnover of at least AED 15,000 in the Current Account in a month
    • At least 1 spend transaction on the Credit Card
    • No delinquency on any FGB product
  • Once the above conditions are met, the Welcome Bonus would be credited to the customer’s loyalty program as per the following schedule for each Tier:
    • Booster: Next credit card statement after satisfaction of above criteria
    • Booster Plus: Two equal quarterly installments, starting with the next credit card statement after satisfaction of the above criteria
    • Turbo Booster: Three equal quarterly installments, starting with the next credit card statement after satisfaction of the above criteria
  • Customers are entitled to higher loyalty benefits on the credit card spend under the Accelerator Programme than without Accelerator. Please click here for more details
  • Customers can see these benefits in their monthly credit card statement.
  • The maximum loyalty benefits customers can earn on the credit card spend under the Accelerator Programme are dependent on the Accelerator Tier and Credit Card Loyalty Program. This maximum cap applies only to the Accelerator loyalty benefit, and the standard credit card loyalty earnings would continue even after the Accelerator loyalty cap is reached. Please click here for more details
  • Every time a customer takes an eligible product from FGB under the Accelerator Programme, he/she would be entitled to additional loyalty benefits. Please explore our Accelerator App here for more details
  • No, the additional loyalty benefits are applicable only for products taken after subscribing to the Accelerator Programme. But these additional products will reduce your monthly credit card fee or may even make it absolutely free. Please use our Accelerator App here for more details
  • Customers would receive a separate monthly Accelerator e-statement on their e-mail ID registered with FGB, with details of all benefits received as part of the Accelerator Programme.
  • Please visit our website for more details on the redemption process.
  • Customers can change the loyalty program from miles to rewards to cash back and vice versa any time. Change in the loyalty program will be instantly applied but existing balance on the loyalty program will not be transferred to the new loyalty scheme. Please visit our website for more details
  • Cash back and rewards balances do not have an expiry date. The Miles balance is only valid for 3 years.
  • The Accelerator Programme is available to UAE Nationals and UAE Residence Visa holders, with a minimum monthly income starting from AED 15,000, which may vary based on the profile of the applicant.
  • Customer has a choice to either open a salary transfer relationship with us or they can simply transfer balance from another bank to their FGB current account. Customer can avail all the benefits of Accelerator in both the cases although if they transfer their salary to FGB they will get higher limit for their personal loan and can have an even more beneficial relationship with FGB.
  • The Accelerator benefits are offered only if the customer holds both a Current Account and an eligible Credit Card with FGB, and is subscribed to the Accelerator Programme. Customers would not receive these benefits if they do hold a Current Account and a Credit Card with FGB
  • The Accelerator Programme is open for all customers as per the programme eligibility criteria, including the existing customers of FGB. Since it’s a hard bundle of a Current Account and a Credit Card, you will have to apply for both the products before subscribing to the Accelerator Programme.
  • Under the Accelerator Programme, a monthly fee would be charged to the customer’s FGB credit card. This fee would be based on the customer’s Accelerator Tier, the monthly balance transfer to FGB and his/her eligible product holding. Please click here for more details
  • We will aggregate the overall credit transactions (where funds are being deposited or transferred in) in your Current Account. Any transfer from your other FGB account to the Accelerator Current Account or any credits initiated by FGB (such as interest payments) will not be included in calculation of the credit turn over.
  • You can maintain any average balance in your Current Account. To take part in the Accelerator Programme, your monthly credit turn over in your Current Account should be at least AED 15,000 per month.
  • No. Minimum monthly balance fee on your Accelerator Current Account will be waived off.
  • No. The existing annual membership fee on the credit card will not be charged once a customer becomes a part of Accelerator Programme. Accelerator customers have a separate credit card fee schedule as covered in the fee section on our website. Please click here for more details
  • The Accelerator monthly fee would be charged as per your Accelerator Tier at the time of credit card statement generation. All Accelerator benefits would also be accorded as per the same Tier.
  • To apply for the Accelerator Programme, please click here
  • You may also visit your nearest FGB branch or call us on 600525500 or send an SMS to 2121 with the word ‘ACCL’ to have our representative to get in touch with you.
  • You need to have the following at the time of application:
    • Accelerator Application Form, duly filled in
    • Original passport and copy
    • Valid residence visa (for expats) and copy
    • Original Emirates ID an copy
    • Copy of Labor Card copy/FZ ID card or ID card for employees of Govt. office
    • Salary Certificate
  • FGB reserves the right to ask the customer for any additional documents depending on the customer profile and the product(s) applied for
  • Yes, you can transfer your existing personal loan facility from a bank in the UAE and apply for the Accelerator Programme. You will be eligible for the Accelerator benefits once you are subscribed to the Accelerator Programme.

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